Clubs Closed Effective Monday, March 16 │ FAQ’s
To Our Valued Club Members:
In an effort to keep the health and safety of our members, our club team and our community as a top priority, regrettably, we have made the difficult decision to temporarily suspend operation of the club until further notice.
Effective Monday March 16, 2020 we will be cancelling all our group classes and personal training sessions and the club will be closed.
We will continue to carefully monitor the situation and will communicate with you regarding any further decisions.
Please be assured we will suspend your payments until we reopen and will continue to pay our club staff to help lessen the financial burden during this difficult time. We look forward to welcoming you and them all back when we reopen.
Thank you for your continued support and understanding. We look forward to welcoming you back to Movati soon.
Stay healthy and safe.
Frequently Asked Questions:
What happens to my membership fees during the club closure?
All Member payments are being suspended as of Tuesday, March 17, and any Paid-in-Full Memberships will be suspended until further notice. Expiry dates will be extended accordingly.
How long will the club be closed?
The situation is changing rapidly, and we are working through a lot of details. We promise to continue to make informed, and timely decisions on a day to day basis, and to communicate all updates to you. As soon as we’re back in action we will let you know.
How will I know when the club reopens?
We will notify all members by email when the club reopens. In addition, we will have postings on our Facebook page and on the website.
Will Movati employees be compensated during the closure?
Our Movati team is of the utmost importance to us. We will continue to compensate all of our employees while we evaluate and assess the reopening, to help them while we navigate through uncertain times.
Is the closure a result of an outbreak of COVID-19 in a club?
No. We have not received any information to indicate that an individual who has tested positive for COVID-19 has been in any of our clubs.
How is Movati ensuring the ongoing cleanliness of its clubs after it reopens?
Safety and hygiene are cornerstones of MOVATI’s values and how we operate our clubs. We recognize the additional importance of hygiene and cleanliness in the midst of the COVID-19 outbreak and have taken proactive, preventative measures to protect against the exposure to the virus in our clubs. Our routine health & hygiene practices provide the best defense against the spread of contagious illnesses.
What We’ve Done Additionally:
- Increasing deep cleans in all areas of our club
- Adding additional cleaning and sanitizing products and dispensers to high-traffic areas of the club (front desk, locker rooms, waiting areas)
- Disinfecting surfaces (door handles, studio weights, cardio equipment, laptops, and iPads) regularly with hospital-grade antibacterial solutions
- Talking to our employees and members about best hygiene practices
- Our clubs are outfitted with above industry standard HVAC systems with regularly scheduled filter changes. The CO2 and fresh air return levels are closing monitored by a Building Management system to ensure quality air control. In addition, we have energy and heat recovery ventilators to exchange stale air in the changerooms, studios and pool areas.
How Can Members Help Prevent the Spread of COVID-19 Virus?
- Restrict personal contact with others including handshakes, kisses, hugs, fist pumps and sharing of water bottles
- Wipe down all equipment before and after use (bands, weights and other small equipment)
- Wash your hands often with soap and water and sanitize them
- Avoid touching your nose, mouth, and eyes
- If you are not feeling well, stay at home and follow public health protocol!
- In the event of illness: If an employee or member appears unwell, our teams will make inquiries regarding their health. If they are deemed to be in poor health, they will be asked to go home.
Where Can I Get More Information About the COVID-19 Virus?
For more information about the coronavirus, including precautions, symptoms and an update on the situation in Canada, please contact PHAC below or your local Public Health Unit.
Public Health Agency of Canada:
World Health Organization: